I posted a public complaint about a FIOS issue (http://forums.verizon.com/t5/FiOS-Internet/Verizon-Cancelled-Service/m-p/602395#M39773), and Verizon Support moved it to a private thread for resolution. The last comment from someone at Verizon was on August 2nd, and encouraged me to post an update if I didn't receive a call from customer support by the end of the day. This didn't happen, but I cannot update either the public or private thread because they have been locked for reasons I am sure I will never understand.
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