LeeChadeayne wrote:What do you do about the high cancellation fee? I think it's something we should fight, as Verizon is not delivering the expected service. But it's not only that, all my calls and pleas to them go nowhere. I can spend half an afternoon on voice mail, and now and then talk with someone who has no expertise and no answers. They blame Netflix. They blame my equipment, the sell me a higher speed (presently 25/50), but they don't fix it.
I wish I had an answer for you - I'm still trying to figure that out myself. I know going forward, I'll refuse to enter into a two year contract. I've been a Verizon FiOS customer for close to 5 years now and had you asked me a year ago if a two year contract with them is fine, I would have said yes. Today? No way.