I have to agree with your post and trying to contact Verizon with an email is bothersome. I have not upgraded to quantum becausse I already have 25/25 Internet. When I first received got this it was working very well. Since quantum has been offered. my connection has suffered drastically especially where NetFlix is concerned (link speed most times is in the single digit connection) and resulting in glitchy performance. SO I tested my internet connection with FiOS over the past several months (6 months at my last count) using different servers and different network testing sites and software. My results are that I do get (for the most part) the 25Mbps download. However, my upload speed has rarely been above 16Mbps. This is my issue. I want to email Verizon but there doesn't seem to be that option and staying on the phone or dealing with the online agent has resulted in the same dialog that was posted. I want answers not excuses.
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