So 5 days ago I get Fios triple play installed. The night of installation I notice that the music choice channels are skipping horribly. I do the online chat thing and after numerous resets the problem is still there. After a bit of research on line, I see that there are NUMEROUS issues with the Cisco DVR set top boxes in regards to the music choice channels. These issues have been going on for a minimum of a year and a half. I call up the support line this time. Pretty nice guy, but again they can't fix it. He is going to send out a tech. Well the tech comes last night. His fix is to not use an HDMI cable or an optical cable. He uses component cables including using the good old "red and white" sound cable............
So let me get this straight .....
Instead of being honest about the garbage Cisco DVR box the tech removes the ability for my box to produce dolby digital by using those component cables ? What if I had no idea how this stuff worked ? Now my shiny new and (expensive) service would be losing sound quality and maybe I would not be the wiser. So the tech was either ignorant or was intentionally trying to mask the problem. So now I call up support again ! I finally get someone to acknowledge the issue with these boxes. It is a known issue with these boxes. Most are unaffected since a large number of people do not listen to music choice. My wife and I do all the time. So the guy on the phone relents and tells me I can go to a local Verizon service center to change my box for another brand. So now I am to drive 30 minutes from my work to an actual brick and mortar Verizon building to see if they have any of the Motorola boxes. Supposedly these work. How is this issue still going on ? Could not a firmware change from Cisco and/or Verizon solve this ? This is insane! Knowingly installing equipment which is known to be faulty. Now again, if you don't listen to music choice it is a non issue. As a test I had my coworker try out his music channels at home. He has the same box AND THE SAME ISSUE. Now it does not matter to him since he does not use them. This is not the case with me.
So off I will go today to the Verizon store for my last shot. The only solace I have is that we caught this early at my house. If this doesn't work I am well within my 30 days and can turn it all back in. It will be sad and all since the picture quality is good and the internet is fine (once I turned the crappy wireless off and used my own). Can't put up with this kind of issues and service though. As much as I would loathe to go back .... Comcast worked just fine.
jim