I am having the same problem as tnguyen123. I have been on the phone on numerous occasions trying to resolve this issue. The most recent was today, 11/29/13. I was handed over to at least four different CSR from sales to billing to online services to the ecenter. What is absolutely amazing to me is that none of these reps ever heard of the problem and it is obvious by this forum that it is not an unusual problem. I have missed out on several promotions, have attempted to either upgrade or change my services but was never successful. I always get the "We're sorry. We are experiencing a temporary problem and can't continue your order at this time. Please try again later." I have been trying again later for at least two years. Can I get this fixed and can the solution be posted somewhere where customers with this problem can get closure?
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