I have been on the phone with multiple different reps from multiple different departments over the past 5 days, all of which total well over 10+ hours! I have been told every day that my services were going to be restored, I also was told I was starting the 24 mth plan with $300 bonus gift card. Each day my services are still not restored, and when I call I am told something completely different that what I was told by the previous representative! I have spent countless hours only trying to get my services turned back on...I was out on maternity leave and got behind on bills, and my mortgage was a bit more important than tv, internet, and phone. I also call today and was told that I wasn't actually signed up for the 24 mth plan, in fact, I was on a 12 month, month to month, plan, and I was told that I would have to redo my credit check to get the order fixed, even though it was something internally that had nothing to do with me!!! I am so frustrated with not being able to call and actually having someone who knows what is going on, therefore, having more hands in the pot screwing it up even more!!! I asked what the last supervisors managers name was and conveniently enough she was not allowed to disclose that information!!! Oh, and she did not have a phone number for customer complaints and directed me to the website!! I was assured....once again....that my services would be on by midnight tonight. We will see, and if they aren't, I guess I will see how great the customer service is over at COX!!!
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