Last month Verizon installed Fios in my 8 unit condo and currently has one of the unit owners outfitted with and paying for service. Upon install, the engineer told my fellow condo association trustee (the one with the service) that the building was now ready for all other units to schedule service.
So I called to schedule my install. I have had three discussions with Verizon customer service reps in the past week: Mark, Colleen, and Miss Belle (apparently no one has full names.) The issue is that the Verizon "systems" indicate that our address is blocked. This is clearly not true given that someone in the building is currently paying for service. On 11/30 I was told that a request was being submitted to an engineer who could verify and allow install. Today I followed up, and once again the system has no new information about this situation since last week.
The final word from customer service is that they have submitted the engineer request. They have no ability to follow up on this request. There is no way for me to follow up on it either. When I asked if I should call customer service back in a week, I was told no, it was out of their hands, and with the engineers. "I might see a service unit stop by my property at some point." Nor can they provide me with any timing on when said engineering department may get back to me.
I asked Miss Belle if I could speak to a manager, however there are none on staff at 5:30p on a Friday for the entire customer service department at Verizon. She took down my contact information - I'm sure someone will get right back to me.
Verizon, you have already outfitted our building. Myself and 6 other residents are trying to give you our business, which is already provided to my neighbor 20 feet down the hall. Because this is the only other way I can figure to submit this request after my so far customer service dead ends, if at all possible I would highly appreciate someone further looking into this issue. {edited for privacy}
Just trying to buy your service.
HShea