I'm an Unhappy Customer

On Wednesday February 5, 2014 my neighborhood had an area blackout at 8:00 pm EST to 2:00 am EST. After my power was restored my FIOS connection was not. I placed a call to 1(800) 837-4966, the automated system which tried to walk me through the problem and it stated that I need to speak with a Technician. While at work February 6, 2014 I placed an online chat with support that end up telling me that a Technician needs to come to my home and I will be responsible for the bill. Support chat also stated that a Technician is schedule for my home February 9, 2014 between the hours of 8:00 am-9:00 pm., so I stated can I be compensated for the days I will be without service. I was then transferred to chat will billing who then agreed to give me $19.55 credit for not having service for 4 days. At this point I am overwhelmed with negative emotions with my service with Verizon. At this point I am thinking about canceling my service with Verizon. I have several problems and concerns as of today February 7, 2014. Problems listed below:
1. I have three children with disabilities who rely on the internet for stimulation.
2. I have been unable to log into class, online classes UOP
3. I had to open my mobile hotspot on my cell phone AT&T which is $25 a day.
4. Technician coming on Sunday between 8am-9pm, a whole day wasted
5. Paying a fee for a Technician that my service should cover when I had a major area blackout.
6. Only a $19.55 credit is not sufficient for my loss of productivity for my family, school, and work
Unfortunately, your product FIOS internet, phone, and TV have not performed well because neighborhood power outage on February 5, 2014. I am disappointed for reasons listed above.
To resolve the problem, I would appreciate your Technician to come to my home As Soon As Possible and a credit to my account on next month’s bill of $150 equal to the amount $25 (mobile hotspot) for 4days.
I look forward to your reply and a resolution to my problem and will wait until February 14, 2014 before seeking help from a consumer protection agency or the Better Business Bureau.
Sincerely,
{edited for privacy}