Well that was quick; I just got a call from "Verizon's Executive Office" to let me know that they had received my BBB complaint and my case was being forwarded to an Escalation Manager. I expect the EM will pretend they've never heard of the Netlix streaming issue and will try to get me to open a support ticket. Not gonna happen; at this point all I want is Verizon to release me from my contract.
I'll post again when I have more info.