I have been using Verizon FIOS at work, home and recommened to all of my clients and friends. Had been using FIOS since it's available to me 6 years ago. It has been great, but I had a huge disappointment and horrible experience today.
The home FIOS line had been having issues for the past week and half, almost everyday, it will have certain downtime, the ping time will go up to 6000+ ms, the download speed will be around 50K! I picked up the phone called Verizon for help, after 40 minutes of hold, this engineer (Level 2 according to himself) Joe, asked me a bunch of questions and basically refused to help, because he said there's nothing to help and NOTHING he could do from his end. He wanted me to run computer optimizer and not to use WIFI.
We certainly have an issue, and the issue comes and go, it looks like Verizon support or this enigeer "Joe" thinks that I am lying and want to spend an hour of my weekend time to report a false problem.
How do I file an complain about an engineer? (He told me i cannot escalate and cannot talk to anyone else).