I am also having a billing issue!! I have had billing issues nearly every month for the past 6 months. The worst happened this week. A few days ago, I got my latest Verizon bill that was $25 more than usual. I called to ask what happened, and the lady said she could change my plan a bit and get me back down to my old amount, but my internet speed might be reduced a little. I said that was fine. Then, she sent me an email that said I had made a brand new order, which actually cost MORE than what Verizon had charged me on my latest bill AND it said she signed me up for some new 2-year agreement, which I certainly did not agree to and this was not made clear that that was what she was doing. I called today and was speaking with someone, but got disconnected when she put me on hold. Then I called back and was told I couldn't be connected to the person I had been speaking to before and that nothing on my account was changed yet in the system, so they weren't sure what they could do. When I asked to just have my service disconnected, I was told that I would be charged an early termination fee for the new 2-year agreement placed 2 days ago that I did not want. Then, I hung up and tried the online chat feature, but when I told the representative my issue, he said I had to call Verizon customer service back because he couldn't handle financial issues. I find this customer service to be outrageous--first raising my bill without telling me, then signing me up for a new plan without making it clear that I'm entering into a new contract, then telling me I can't cancel the plan that I didn't want in the first place because I will be charged an early termination fee, and then not being able to help me online. Where does a person go from here??
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