Today, 1/13/16, sending mail is painfully slow. I am using Thunderbird as my mail client. It was OK yesterday. I tried this on two different computers running two different versions of Tbird. Both have same problem. Suspect a Verizon issue as I can't find anything else that changed. I'm in Southern PA. Anyone else seeing this?
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SMTP Server Very Slow (Thunderbird)
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Re: SLOW upload speeds for the past few days.
Verizon will only acknowledge results from speedtest.verizon.net.
That tests your connection to their network.
I know yuo said you tried it, but what results does it give you?
If that is at contract speed, then it becomes a network issue.
Which may or may not be within Verizon control.
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still getting charged for returned equiptment
hello.
i returned my rented router to the local verizon shop and was given a receipt return. Three billing cycles later, I am still getting charged the monthly rental fee.
Anyone have advise for this? This cannot be legal to continue to charge a customer for items/services they no longer have or use.
We love our internet and service but after this I have less trust of their customer service and customer care.
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Re: still getting charged for returned equiptment
Your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
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Re: SMTP Server Very Slow (Thunderbird)
I've been having the same problem since the afternoon of 12 January PST, thats more than 24 hours ago. I'm in Los Angeles with Verizon DSL. Verizon web mail works just fine over the Internet, but Thunderbird takes at least 30 seconds or more to send the simplist message. Download / Upload speeds are normal for Internet connections.
To the best of my knowledge, my Thunderbird configuration has not been changed though an automatic update for at least a week. so I don;t think it is a Thunderbird issue. I've used Thunderbird as mail client on Verizon DSL for several years without problems until now. Could it be related to the Verizon AOL switch-over?
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Re: SMTP down?
And now, more than 24 hours later, Verizon still can't manage to quickly correct an SMTP server issue. Very sad and in this day and age, very poor support. I called again last night ... after the support rep who answered tried to convince me that the outage was over and wanted to go through debugging steps with me (and I refused) ... and also tried to convince me that if I can use my Verizon webmail, the SMTP server is ok (Webmail doesn't use SMTP) ... she finally admitted that the outage is still in progress and there is no known resolution estimate. Clueless.
This area continues to be a significant weakness of the Verizon offerings. The FIOS TV is great, and normally the internet performance is also great. But in the area of High Availability and outage support, they are simply awful. An SMTP server issue ... whether server or network related ... should not take days to resolve. And to call in to support and have this kind of lack of knowledge and coordination is shameful.
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Re: SMTP Server Very Slow (Thunderbird)
IT's not a Thunderbird issue and don't let them try to tell you it is! There are SMTP server issues.
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Re: SMTP Server Very Slow (Thunderbird)
Same issue in North Fort Worth. Technical support was not helpful. Sometimes ... oh nevermind.
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Re: SMTP Server Very Slow (Thunderbird)
Yeah, and one of their chat gurus wasted an hour of my time yesterday and finally told me I should call Thunderbird support. According to him, since I could send emails OK on webmail there must not be a problem with the server. Not only does Verizon not tell us that they have a known problem, they don't even tell their own support people. Now it's Thursday morning and the problem still isn't fixed.
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Re: SMTP Server Very Slow (Thunderbird)
IT was not everywhere. Probably some of the servers were down. Anyone confirm still having problems?
I don't normally monitor my outbox, so it might have been slow, but definitely I was sending email in FL.
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Re: SMTP Server Very Slow (Thunderbird)
Yes, still having it after close to 30 hours
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Re: SMTP Server Very Slow (Thunderbird)
Correction, it has now finally been fixed.
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Re: SMTP Server Very Slow (Thunderbird)
Today, 1/14/16, it's fine again. I did absolutely nothing. Gotta love Verizon.
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Re: SMTP Server Very Slow (Thunderbird)
Well, I'm still getting failures here in Pittsburgh.
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Re: SMTP Server Very Slow (Thunderbird)
I'm having the same issue in SE-PA, the Verizon SMTP servers are dead!
EDIT: FWIW, they indeed did try to convince me it was my problem. 
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Re: SMTP Server Very Slow (Thunderbird)
OK, I just discovered that my smtp settings in Thunderbird had been changed somehow. I assume that it happened because of the tech support "chat" session yesterday (the guy checked them and said they were good, but what I just found is not what I saw before). Now that I have set them back, things seem to be working. If you are still having trouble, try checking your outgoing server settings in your email client. Mine is now set for Port 465, Connection security SSL/TLS, and Authentication method "Normal password."
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Contract renewal nightmare going on 107 days!!! Anyone else had this ineptness?
On 9-30-15 we contacted Verizon’s toll free # to renew our FIOS contract for a quoted price including all taxes and fees of $ 142.33, we were orally given order # {edited for privacy} and also received a confirmation email, I can send you attachment A.
In October when our bill arrived with an incorrect amount, we called Verizon and they referenced the same order # we were previously given, Verizon apologized for the incorrect billing error, advised us to pay the correct amount due of $ 142.33, and said Verizon would put a credit through for the overcharge. Verizon even sent an email out to us referencing the call, and I can send you attachment B. Additionally my husband was required to “consent” to the “new order” so he was tape recorded “consenting to the new contract”. Verizon promised us a phone call within 24-48 hours after they looked into the situation, and over 76 days have gone by, yet still NO CALL!
In November we once again contacted Verizon by phone when our bill remained inaccurate, and were told that our original order #{edited for privacy} was being received and processed, and we were given ticket # MACOLMO while Verizon looked into this, as they still did not show our new contract renewal on their end. The Verizon representative we spoke to this month once again promised he would sort out whatever the problem was on Verizon’s end with this contract and call us back within 24-48 hours. More than 53 days have gone by, and STILL NO CALL from anyone at VERIZON!!! Although we received an email, I can send attachment C showing once again that our “order is being processed”, surely it has not!!!!!
In December we decided to just try to fix this contract renewal problem online ourselves, as right on your webpage where the bill shows up, and where you keep telling us we don’t have a contract, there was an option for contract renewal. Sounds so simple, doesn’t it? The December online offer showed we could get our contract at an even lower price of $ 135.75 per month, including all fees and services. So we tried AGAIN to get this ridiculous situation resolved by signing up for our contract renewal right there, on your webpage, I can send you attachment D.
Now we are in a brand new year, January 2016. Has anyone on the Verizon side done ANYTHING yet? We have received yet another new bill, the pricing is inaccurate, no return phone calls from your customer service promised months ago AND…. You still think we have not renewed our contract !!!!!!!!!!
What we would really like from Verizon, is for you to pay US for all the time we have wasted on this, or offer us FREE service for a fair period of time, and apologize to us for your lack of ability to provide services properly, failure to place promised phone calls and failure to hire staff competent enough to help your customers renew their contracts.
We are giving Verizon exactly 2 weeks to do the following:
Set up our contract renewal at the $ 135.75/mo including all fees, taxes, etc as shown in attachment D’s renewal.
Remove any of the late fees you are accumulating, and further, credit our account for any excess paid meaning we now want our contract at the $ 135.75 monthly pricing most recently agreed to, so that means we overpaid you when we paid $142.33.
Remove any of the “shortages” you show for supposed “underpayment”.
If 2 weeks comes and goes and you have not resolved this, or maybe even sooner as our patience is totally depleted, we will seek action via the Attorney General, Better Business Bureau, Department of NYS - Division of Consumer Protection and any other group we can locate that might actually advocate the consumer and fine you for the poor customer service and illegality of your “contracts” and contract renewal procedures.
It is so ironic, that after our phone conversations with Verizon, you continue to send out email survey’s , asking how satisfied we are with your customer service. If it has not become apparent enough by the disgust of what is laid out in front of you in this letter, be sure that we can safely say in our 55+ years we have never done business with any person or company this inept, you are surely paying your customer service employees far more than justified by their ability, as well as their supervisors and whomever trained them. It may be time to move our phone/tv/internet elsewhere and advise others to do the same.
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Re: Contract renewal nightmare going on 107 days!!! Anyone else had this ineptness?
you are not alone......just do a search of the forums .....maybe not that exact same ineptness......but still just as unbelievably frustrating.....some users may suggest u get in touch with the retention dept.....i think u get them by following the prompts to cancel service......be careful, i'd hate to hear that it accepted your cancellation request without you getting a chance to be persuaded to stay by someone in the retention dept who makes it sound like he's doing you some favor by giving you what you originally agreed to....good luck
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Re: Verizon FIOS DNS resolve issue
I ve been having similar resolve host delay issues [sporadic, up to 10 secs] with Verizon chosen DNS 71.242.0.12 and 71.252.0.12 -- across browsers and now two verizon routers. It doesn't matter whether you let the router serve these or directly use these IPs. Other DNS are fine. Verizon Customer support seems to completely lack the tools to diagnose. I had to spend over an hour on the phone just to get someone (a supervisor) who even understood what a dns was, but all I got was a more current router and no real help.
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Re: Contract renewal nightmare going on 107 days!!! Anyone else had this ineptness?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
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