Thanks. Been on hold for 2 hrs now.
I got the original appointment online, so i'll stay on hold until they answer and see if they can speed it up at all
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Re: ONT Fell from wall - Fibre Cable pulled out
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Re: ONT Fell from wall - Fibre Cable pulled out
Good luck
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Re: Rural Fixed Wireless
This is about about residential services please read entire post before telling to go to wireless support.....
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Re: Gigabit upgrade process is so frustrating
Sorry to hear your troubles. I called tonight to cancel my TV and phone and just keep my 100/100 Internet. Too late to cancel anything. So I asked them to give me price estimates for Giga plan only and 100/100 only. I noticed the "contract" for both will change my currently "included" aka free, Quantum router to a new rental (that will be offset by discounts). **bleep**? So I asked about that. yeah, for the Gigabit, they want $99 "upgrade fee" with no explaination. If I was new, it would be waived. I think if I upgrade to a contract (i'm off contract right now) triple play, then they'd waive it too, but that's not worth it. Tired of their games. Hope they read this. So I'll call them back tomorrow at work so my co-workers can hear me cuss them out. I'm ordering my own outdoor grade CAT5E cable since it's about 70 feet between the exterior box and my router (and that's where the coax to the router is at). It will be nice to be off their MOCA/STBs and use my bonded MOCA 2.0 adapters with no interference from their boxes (I have to use some coax as part of my LAN, but so far it's working out good enough).
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Nest credit not working
I received my email to redeem my $200 Near credit. However, aftwr placing the item in the cart and going to checkout, I get an error that I cannot use the credit because my service is not fully provisioned. I'm not sure what is going on.
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Re: Rural Fixed Wireless
P,ease read your own post. “Fixed wireless” IS WIRELESS. Not fiber optics to the home FIOS.
community.verizonwireless.com
that is where you want to post. 1-800-922-0204 is their number or 611 from a Verizon wireless phone.
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Re: Rural Fixed Wireless
ok well apparently i have confused the uninformed so let me clarify my question. I am trying to get contact information for someone who can help me with RESIDENTIAL HOME SERVICES to include home phone, home internet, and home tv services threw verizons deployment of home fixed wireless(has nothing to do with verizon cellular wireless), which they are currently deploying all over the US right now. If the word wireless confuses you please ignore this post and just move on. If anyone has constructive contact information on this subject it would be appreciated.
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FIOS hasn't connected my permanent line nor removed my temporary line
I still have my temprorary line connected and it hasn't been removed although Verizon has installed and buried my permanent line . My permanent line hasn't been connected yet and I have no reason why.
This has been a three week battle and I'm getting a fence installed this week so I'm trying to resolve this before it becomes a bigger issue. I keep calling customer service to hurry up and finish and they just try to pacify the situation and tell me a "rep will be out." A rep does come out, but they do like one thing and leave. I keep asking for any type of communication or what's the hold up or reasoning behind any of this and all I get is "we'll text you" and I'm yet to receive anything. Now I'm thinking about cancelling and going back to Comcast as much as I hate them, because my neighbor across the street had his cable installed and buried within a week.
I'm a fairly reasonable person, the time isn't really what has me upset it's the lack of communication and what appears to be follow through. It's been at least 4-6 reps at my house, but it looks like they can only do one thing at a time. This might be standard or for good reason, but I'll never know because nothing is EVER COMMUNICATED. Verizon is usually top tier, but this is poor stain on their reputation.
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How to have Verizon Fios Service Infrastructure installed in my Neighborhood?
We moved 10 minutes away from our old location where we had Verizon Fios. Fios out performed and worked for our Digital Needs of today (Remotley working from Home, Streaming, etc...).
Since we moved to the other side of town, we've had to modify our Online usage as the current and only provider in my Neighborhood provides a service that underperformes as it compares to Fios and doesn't come close to meeting our Online Demand Requirements.
I understand the difference between underground and overhead utilities... we have underground. However, it appears Verizon Fios Tripple Play isn't installed in the area of town I'm now located in.
I would think in todays Online world that all providers would essentially provide equal services that meet todays demands.
My questions are; (1) Is Verison Fios continuing expanding their infrastructure? Nationally or Locally in Souther Dutchess County, NY? (2) If so, how and/or what can I do to lobby for it at my location? (3) A Verizon Call center advised me since Frontier was installed in my neiborhood that because of some FCC regulation that Verizon couldn't install becasue of their partnership.. I don't understand this?
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Re: FIOS hasn't connected my permanent line nor removed my temporary line
Hi DarrellW,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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Re: Nest credit not working
Hi K3DMN,
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, or call Customer Support at 1-800-VERIZON.
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Re: How to clear old devices from My Network list on Verizon Quantum Gateway G1100?
Hi all - so was looking for a way to clear out some stale devices from my Vz Router, and like some others on this thread found that even a router reboot doesn't seem to do it in all cases. I did notice when logging into the router in the Advanced Settings under "Save and Restore Router Configuration" that there is some sort of cloud based backup enabled by default. So question - would this backup include the device lists and would it then restore these after a reboot? I can't think how else these stale devices would survive otherwise...
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Re: Rural Fixed Wireless
Some people just don’t understand. Ok one final time.
fixed wireless to the home is handled by the wireless division.
the community forum and phone number are valid.
now this forum deals with fiber optics to the home or business class.
fiber tv, fiber internet and fiber telephone. Nothing wireless.
And see this link.
https://www.verizonwireless.com/home-office-solutions/verizon-lte-internet-and-home-phone/
Again it’s handled by the WIRELESS DIVISION
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How do I file a complaint?
I need to file a complaint and I don't see where to do it. The chat support just stops responding so they are no help, thanks.
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Re: How do I file a complaint?
Probably best to call. 1 800-Verizon.
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Re: Rural Fixed Wireless
wrote: Hello i am getting ready to build a house i a rural area that i have been told has nothing but satelite (ie. Direct tv) available. There is a tower that verizon uses in line of sight of the property. To whom would i need to speak to about seeing if i could use this to setup fixed wireless or if its even possible? I really miss my Fios.
Verizon doesn’t offer FiOS from a cell tower yet. Maybe in the future they will with 5G.
In alot of rural areas you are stuck working the DSL for internet since fiber was never ran.
Cable companies also sometimes don’t run service to rural area either. And if your house is far off the road they will charge you to run cable to the house. So if they aren’t there you will have to get DirecTv or Dish Network and DSL from Verizon.
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Re: When terminating internet only service, no one informed me the charges aren't prorated
As this is mainly a peer to peer support forum, you will not see a Verizon response.
TOS is not that long.
Take a browse and see what you can find in terms of termination of service.
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Re: Rural Fixed Wireless
Loved your reply.
I guess “fixed wireless” has a different meaning for folks looking to get “fixed wireless” yep that would be wireless.
My friend lives in the rual country and all he has to do is trim trees on his property and he can get high speed services. He won’t do it. He uses dial up. Can you imagine? This from a computer engineer with multiple degrees. Crazy.
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Re: FIOS WAN Disconnect w/new router
If you log in to your router, what do you see?
Are you losing phyical connectivity or just logical?
Is it possible you have a bad ethernet cable?
How long does it go down for?
If more than a couple of minutes, have you checked ONT for any error lights?
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Re: Verizon online chat says prorated charge, but phone support doesn't
Others have stated, that monthly bills are not prorated per terms of service.
Your ETF is prorated per the terms of service.
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